Return & Refund Policy
Not happy with your order? Here's exactly how returns and refunds work.
Last updated: June 2026
What can I return — and when?
We accept returns within 30 days of delivery — for change-of-mind purchases as well as faulty, damaged or incorrect items. Approved returns are sent back by mail or courier to the address we provide. Please contact us before sending anything back.
- Items must be unused and free from damage not caused by a manufacturing fault
- Original packaging, manuals and accessories must be included
- A valid proof of purchase (order number or invoice) is required
How do I start a return?
Email [email protected] to start a return. Once approved, we'll send detailed return instructions and the correct address — returns sent without authorization may be delayed. Please include:
- Order number
- Item name
- Reason for return
- Photos or video (required for defective, damaged or incorrect items)
Who pays for return shipping?
Who covers return shipping depends on the reason:
| Reason for return | Shipping paid by |
| Defective / damaged / incorrect item | ClitonCoffee.com |
| Change of mind / wrong purchase | Customer |
When will I get my refund?
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days (your bank or provider may add processing time).
What can't be returned?
We're unable to accept returns for:
- Items that have been used, altered or show signs of wear
- Products missing original packaging, manuals or accessories
- Items returned without prior authorization
- Items returned after the 30-day window
Can I exchange instead of return?
Want a different model or colour? Contact us before sending your return and we'll confirm stock availability and guide you through the exchange.
What this policy covers
This policy applies to physical products purchased on ClitonCoffee.com. We do not sell digital goods, and we do not offer subscriptions or auto-renewing billing — so no recurring charges or cancellations apply.
Still need help with a return?
Questions about returns, refunds or a product issue? Email [email protected].