Help centre
Frequently asked questions
Quick answers about orders, shipping, returns and payments.
No — check out as a guest, or create an account to track orders and save your details.
Visa, Mastercard, American Express, PayPal, Afterpay and Klarna.
Yes. All payments run through encrypted, PCI-DSS-compliant gateways. We never store your full card details.
You can request a change or cancellation within 12 hours of ordering, before it enters processing.
Free shipping to the US, Australia, Canada, Germany, Indonesia, Japan, Netherlands, Singapore, Saudi Arabia, South Africa and the UK.
Orders are processed in 1–2 business days; most regions arrive in 7–14 business days.
A tracking link is emailed once your order ships. You can also check My Account → Orders.
Updates can pause for a few days during carrier hand-offs or customs. If there's no movement for over 5 days, contact us.
We accept returns within 30 days of delivery for unused items in their original packaging. Please contact us before returning.
Email [email protected] with your order number, reason, and photos/video if the item is faulty.
After we receive and inspect the item, approved refunds are issued to your original payment method within 5–10 business days.
Yes — Cliton products are designed for simple, one-touch operation, and each order includes a quick-start guide.
Wipe the exterior with a soft, damp cloth and follow the cleaning steps in the manual. Never submerge electrical parts.
Yes — every product is covered by a 1-year warranty against manufacturing defects.
Email [email protected], Monday–Friday 9 AM–5 PM (AEST). See our Contact Us page for more options.