Privacy Policy
How we collect, use, store and protect your personal information.
Last updated: June 2026
1. Information We Collect
This Privacy Policy explains how ClitonCoffee.com, operated by HYGGO PTY LTD, handles your data. By using our site, ordering or contacting support, you agree to this policy. We collect:
- Name, email, phone, and shipping/billing addresses
- Payment details (processed securely by third-party gateways)
- Account login information (if you create an account)
- Order history, preferences and communication records
- Browser, device, IP address and usage data
- Analytics from tools such as Google Analytics and Meta Pixel
2. How We Use Your Information
We use your information for legitimate business purposes:
- Processing, fulfilling and delivering your orders
- Providing customer support and answering enquiries
- Sending order confirmations, updates and tracking
- Improving the website, products and experience
- Fraud prevention, payment verification and security
- Marketing communications (only with your consent)
3. Payment Security
We never store your full credit or debit card details. All payments are handled by PCI-DSS-compliant, encrypted gateways such as Visa, Mastercard, American Express, PayPal, Afterpay and Klarna.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your experience, remember preferences and analyse performance. For details, see our Cookies Policy.
5. Data Sharing
We do not sell, rent or trade your personal information. We share limited data only with trusted providers who help with order fulfilment and logistics, payment processing, analytics, consented marketing, and customer support — all under strict confidentiality and data-protection agreements.
6. Data Storage & Retention
Your data is stored securely and retained only as long as necessary to fulfil these purposes or meet legal obligations. We use encrypted systems, secure servers and restricted access to safeguard it.
7. International Data Transfers
As an Australia-based business serving customers worldwide, your data may be processed or stored in Australia, China, the United States or other countries where our providers operate. All transfers comply with applicable laws such as GDPR, CCPA and the Australian Privacy Act.
8. Your Rights
Depending on your location (e.g. EU/UK/California), you may have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for marketing
- Request a copy of your personal data
- Object to certain types of processing
9. Marketing Communications
If you opt in, you may receive updates about new products and promotions. You can unsubscribe at any time via the link in any email or by contacting us.
10. Third-Party Links
Our website may link to third-party sites. We're not responsible for their privacy practices — please review their policies before sharing information.
11. Children's Privacy
Our site and products are intended for adults. We do not knowingly collect data from children under 16. If you believe a child has provided data, contact us and we'll remove it.
12. Changes to This Policy
We may update this policy from time to time. The latest version is always posted here with a revised date.
13. Contact Us
For privacy questions or requests, email [email protected].